What's Xtreme Polishing Systems policy on returning items?
You may return most new, unopened items within 15 days of delivery for a full refund. Items returned after 15 days you will receive store credit or equal exchange. We DO NOT accept returns on items after 60 days from the date of purchase. XPS will NOT accept returns on chemicals, polyurea, epoxy, pigments and/or dyes.
Products can only be returned if they are unopened and in the original packaging. Any accessories that were included with the item must be returned with the product for full refund. Items returned with obvious misuse, will not be credited. New products that have been modified or used can NOT be returned. A 15% restocking fee will apply on new equipment returns, if approved by XPS. XPS DOES NOT accept returns on USED Equipment purchases.
Items must be returned in the same condition they were received. Returns that are NOT received in like condition will NOT be accepted or returned. Buyer is responsible for return shipping cost. SHIPPING AND HANDLING FEES ARE NOT REFUNDABLE. If the return is a result of our error (you received an incorrect or defective item) XPS will pay the return shipping costs.
Credit for returns are normally processed within 3 business days from the date we receive the merchandise. Credit will be applied to the credit card or paypal account given online when the original order was placed.
You should expect to receive your refund within two weeks of giving your package to the return shipper, however, in many cases you will receive a refund sooner. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.